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Frequently asked questions

How can I contact you?

You can reach us anytime through our contact form above or by emailing us at support@weareraverz.com.

How long does it take to get a reply?

We aim to respond to all messages within 1-2 business days. During busy festival seasons, it might take a little longer but we’ll get back to you as soon as possible!

Do you have a phone number?

At the moment, we handle all customer support by email only. This way, we can track your request and make sure nothing gets lost.

Do you accept collaborations or partnerships?

Yes! We love working with creators, DJs, and festival brands. Send us a message with your ideas our team will review and get back to you.

Can I change or cancel my order after placing it?

If your order hasn’t been shipped yet, we can modify or cancel it. Contact us as soon as possible with your order number, and we’ll do our best to help.